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POSITION: Sales Associate/Customer Service Representative
POSITION PURPOSE: This position is responsible for selling merchandise and assisting with the day-to-day operations of a retail clothing and home goods shop.
MINIMUM QUALIFICATIONS:
- Sales and customer service experience
- Proficient with computers/internet & social media
- Excellent oral communications skills
- Excellent customer relationship skills
- Possess good organizational skills and ability to work independently
- Dependability
ESSENTIAL JOB DUTIES:
The essential functions include, but are not limited to, the following:
- Greeting customers as they enter the shop
- Engaging customers to assist them in choosing products
- Educating yourself about the products sold in the shop so that you may educate customers
- Suggesting products for the customer to purchase
- Closing the sale
- Maintaining customer confidence
- Answering the phone
- Unpacking shipments
- Checking in merchandise
- Assisting in display of merchandise
- Collecting customer information and imputing it into a Point of Sale System
- Processing internet orders via the website
- Packing internet orders for shipment
- Counting money and balancing the cash drawer
- Filing product catalogs
- Cleaning to maintain the shop – sweeping, dusting, cleaning windows & bathrooms
- Wrapping customer gifts
- Setting up social media posts
- Setting up weekly email newsletters
- Updating the website to reflect products sold in the shop
PHYSICAL & TIME CHARACTERISTICS:
- Job Environment: Shop is located in the Heights neighborhood of Little Rock with face-to-face customer contact, telephone contact with employees and customers.
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Equipment Used: Telephone, Point of Sale System, Microsoft Office, Printer, Copier/Scanner, Shipping Printer
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Physical Criteria:
- Ability to stand the majority of the day and maintain a high energy level
- Bending to retrieve products on shelves and/or on cart
- Lifting product boxes up to 50 pounds
- Climbing ladder to retrieve products
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Hours: Vary according to time of year
- Generally, store hours are Monday – Friday 10:00 to 7:00, Saturday 10:00 to 5:00, Sunday 11:00 to 4:00 (Weekend work is required unless special exceptions are made)
- Special Events may require longer hours